Questions & answers

Create an account with your company name and email (or Google). We review every application personally — usually within one business day — then your 14-day trial of the full product starts automatically. You’ll get an email the moment you’re approved.

Because our customers store commercially sensitive data, we keep the neighbourhood tidy. It also means you get a real human aware of your account from day one.

Yes — upload a CSV and StockVaults matches your columns, creates categories and shelf locations as it goes, and gives you a row-by-row report of anything it skipped. Your custom fields can be imported in the same file.

If they can use a supermarket self-checkout, they can use StockVaults. Scanning, counting and picking are designed phone-first with big buttons and obvious next steps.

No. Your phone camera is the scanner, and labels print on standard Avery sheets from any printer. A Brother label roll printer works nicely too, but it’s optional. Dedicated USB/Bluetooth barcode guns also work — they type the code, StockVaults does the rest.

Yes — Safari, Chrome, anything. There’s no app to install; the scanner runs in the browser.

Yes. Each item has a barcode value you can edit — point it at your existing codes (including EAN-13 product barcodes) and scanning finds the right record.

They’re stored in “secure notes” encrypted with AES-256, using an encryption key unique to your company. Only owners (or users you explicitly grant) can view them, and every single view is written to an audit log you can inspect. If a StockVaults administrator ever needs to view them to resolve a support issue, that access is restricted to the platform administrator, can never edit the details, and is logged the same way.

Completely. Every record is fenced to your company at the database layer, and our test suite hammers on that isolation with every release.

Yes, on every plan including Free — authenticator-app based, with ten one-use backup codes. Each of your team members can enable it individually.

UK-hosted, with encrypted connections throughout and nightly backups kept on a rolling window.

eBay is first (listing push, stock sync and order pull), followed by Etsy, Shopify and WooCommerce. Whatnot, Depop and Vinted are on the roadmap — we integrate via official APIs wherever they exist, so connections don’t break when a marketplace changes its website.

Yes. One click produces catalogue files formatted for the-saleroom and Easy Live Auction (more platforms coming), with lot numbers, descriptions, estimates and reserves filled from your items.

Always — full CSV export on every plan, including Free, including after you cancel. Your data is yours.

From £0 (forever-free plan) up to £169/month for a full auction back office. See the pricing page for the honest, complete comparison — there are no hidden fees and no commission on your sales.

Card payments via Stripe, monthly or annually (annual gets two months free). VAT invoices are available from your billing page.

Nothing is deleted. If you’re over the new plan’s limits you just can’t add more until you’re back within them, and after cancelling you can still export everything.